From the BC Schizophrenia Society web site; 

"Courtesy is something we all aim for.  Do not, however, overlook the fact that professionals must be accountable:

• Don't feel you should know the meaning of technical terms or phrases.
• Don't hesitate to ask for clarification in plain language, if you are unsure of specific issues.
• Don't accept vague answers or staements that are confusing.  If someone says "We are observing your daughter carefully"- they are providing you with no information!
• Don't be afraid to ask for an explanation of procedures.  Try to understand who does the observing, exactly what is being observed, how this information is documented, if and when you can obtain a progress report, and so on.
• Don't allow yourself to be intimidated (and don't try to intimidate others).

Updated May 15th, 2005

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